Contact Us

Headquarters:
Tashi InfoComm Limited
Norzin Lam, Lungtenzampa BOD Complex
Thimphu, Bhutan

Phone: +975-77889977
Email: info@tashicell.com

Frequently Asked Questions

What is TashiCell’s 4G frequency band?

Band 28 700 MHz.

How can I use 4G? or What do I need for 4G?

To experience 4G you need TashiCell 4G SIM Card and 4G enabled Handset that supports B28 (700MHz).

Do I need to change my SIM to avail 4G service?

Yes, you need to change your SIM to 4G SIM to avail 4G service.

How do I know that I am on TashiCell’s 4G Network?

LTE or 4G signal will appear at the top of your phone screen.

What will happen if I am outside the 4G coverage area?

If you are outside 4G coverage area your device will automatically latch on to 3G or 2G network depending on network availability.

What are the advantages of 4G over 3G?
  • 4G download speeds are four to five times faster than 3G networks.
  • With 4G you can watch videos anytime and video chat on-the-go.
Where can I get TashiCell 4G SIM?

You can visit our nearest customer care office.

What do I need to do to get TashiCell 4G SIM Card?
  • You can visit our customer care office and fill up SIM registration form.
  • You need to bring Photo Copy of your CID Card and one legal Stamp.
What do I need to do to upgrade from 3G to 4G?

To upgrade to 4G service you need to get 4G SIM Card (U-SIM).

What are the Data plans of 4G service?

Data plans for 4G service are same as our 3G plan.

Is Data rate different for 4G Service?

Data rate for 4G service is same as 3G Plan.

What are the offers and cost of 4G SIM card?
Offers and Cost of 4G SIM are as follows:

1. Post-paid
New Customers: NU 500/- 
Existing Customers (Customers who want to upgrade to 4G using number): Free

2. Pre-Paid
New Customers: NU 200/- 
(Get Free Nu 200 worth Talk time)
Existing Customers (Customers who want to upgrade to 4G using the same number): Free

What is TashiCell pre-paid Service?

Prepaid TalkMore is the perfect package for budget conscious people. We offer you a progressive discount. In a call, if you talk for more than a minute your call charges become lesser with every minute till the fourth minute and thereafter it will continue at one flat rate.

What features are Available in pre-paid Service?

Features Available in Pre-paid Services are:

  • Call Forwarding
  • 2G/3G/4G Services
  • Balance Transfer
  • 3rd Party Recharge
  • Friends & Family
  • CRBT
What is Pay Per Use Data Rate for Pre-Paid Service?

The Pay per Use Data Rates is as follows

Sl.NoTimingData Rate
17 am to 12 amNu 0.0005/KB
212 am to 7 amNu 0.0002/KB
What are the Data Plan for Pre-Paid Service?

Data Plan for Pre-Paid Subscribers

PlanPrice (Nu)Data VolumeRate for additional usage (per KB)ValidityActivation Code
For Subscription Dial *766*1#
Daily Plan1950 MB0.00051 day*766*1*1#
Weekly Plan49170 MB0.00057 days*766*1*2#
Daza Plan99400 MB0.00041 month*766*1*3#
Barma Plan2991.5 GB0.00031 month*766*1*4#
Chenpo Plan7777.77 GB0.00021 month*766*1*5#
Barma Plus Plan4993.5 GB0.00031 month*766*1*6#
Chenpo Plus Plan129915 GB0.00021 month*766*1*7#
For Un-subscription Dial *766*2#
Do I have to pay rental for my pre-paid Service?

No, you don’t have to pay any rental for the pre-paid service

Can I Make international Calls using pre-paid service?

Yes, you can make an international call from our pre-paid service but call charges will be applicable according to the different Charge Bands

Can I avail International Roaming facility from pre-paid service?

No, International Roaming Facilities are not available for pre-paid service

What will happen to my SIM if I don’t recharge for more than 3 months?

Your SIM will be deactivated if you don’t recharge for more than 3 months.

Why is my SIM Barred or Suspended?

Your SIM card is suspended because your voucher validity has expired as you haven’t recharged.

What happens if my SIM card is suspended?

Once your SIM is suspended you won’t be able to make outgoing calls but you can receive Incoming calls. Your balance will be nullified to zero & can’t be carried forwarded. Won’t receive promotional SMS.

What happens if my SIM is barred?

Once your SIM is barred you won’t be able to make outgoing calls but you can receive Incoming calls. Your balance won’t be nullified to zero. Won’t receive promotional SMS.
(Please recharged within 7 day to carry forward your remaining talk time balance)

What do I need to do if my SIM card is suspended?

You just need to recharge your SIM. It will automatically get in active status

Why can’t I make calls even if I have balance in my SIM?

This means that your SIM card is in barring state as your current voucher validity has expired. 
(please recharge to carry forward your remaining balance)

What do I need to do if my SIM card is in barring status?

You just need to recharge. It will automatically get activated.

What is the price of TashiCell Pre-Paid SIM?

Nu.200

What are the offers with Pre-paid Service?

FREE talk time: Nu.200

What is TashiCell post-paid Service?

The postpaid package is the package where the subscriber Use & Pay. Prepaid, on the other hand, denotes Pay & Use. With TashiCell, Simplicity and Affordability walk hand in hand. Hence, if you are a heavy user of Mobile Services , get yourself a TashiCell Postpaid connection. With this, rather than recharging your account all the time you just have to pay a monthly bill!

What features are Available in post-paid Service?

Features Available in Post-paid Services are:

  • Call Forwarding
  • 2G/3G/4G Services
  • 3rd Party Recharge
  • Friends & Family
  • CRBT
What is Pay per Use Data Rate for Post-Paid Service?

The Pay per Use Data Rates is as follows

Sl.NoTimingData Rate
17AM to 12AMNu 0.0005/KB
212AM to 7AMNu 0.0002/KB
What are the Data Plan for Post-Paid Service?

Data Plan for Post-Paid Subscribers

PlanPrice (Nu)Data VolumeRate for additional usage (per KB)ValidityActivation Code
For Subscription Dial *766*1#
Daily Plan2050 MB0.00051 day*766*1*1#
Weekly Plan50170 MB0.00057 days*766*1*2#
Daza Plan100400 MB0.00021 month*766*1*3#
Barma Plan3001.5 GB0.00021 month*766*1*4#
Chenpo Plan7777.77 GB0.00011 month*766*1*5#
Barma Plus Plan5003.5 GB0.00011 month*766*1*6#
Chenpo Plus Plan129915 GB0.00011 month*766*1*7#
For Un-subscription Dial *766*2#
Do I have to pay rental for my post-paid Service?

Yes, you need to pay Nu 300 monthly.

Can I Make international Calls using Post-paid service?

Yes, you can make an international call from our pre-paid service but call charges will be applicable according to the different Charge Bands.

Can I avail International Roaming facility from post-paid service?

Yes, International Roaming Facilities are available for post-paid service. You need to deposit Nu 10,000 as security deposit before activating international roaming facility. (please visit our nearest customer care center to avail this service).

When is my SIM Suspended?

If you have 3 pending invoices your SIM will be suspended.

When is my SIM barred?

If you have 2 pending invoices your SIM will be barred.

What happens if my SIM card is suspended?

You won’t be able to receive Incoming calls and make outgoing calls.

What happens if my SIM is barred?

You won’t be able to make outgoing calls but you can receive incoming calls.

What do I need to do if my SIM card is suspended?

You need to clear at least 2 pending bills/invoice.

What do I need to do if my SIM card is in barring status?

You need to clear at lease clear 1 pending bill/invoice.

What happens if I don't make payment before due date on my bill?

2% penalty will be charged on outstanding amount.

What happens if I don’t make payment for 4 invoice?

Your SIM will be deactivated.

What is the price of TashiCell Post-Paid SIM?

Nu.500

What are the offers with Postpaid Service?
  • FREE: - Nu. 300 Talk time/SMS per Month
  • Usage more than Nu.1000 and less than Nu. 3,000 = 20% discount
  • Usage more than Nu.3000 and less than Nu. 5,000 = 25% discount
  • Usage above Nu.5,000 = 30% discount
What can I do if I lose my SIM Card?

If you lose your SIM, you can temporarily suspend your service by calling 7700 to prevent unauthorized usage & charges on your account but your name and ID card number needs to be verified.

How would I receive by monthly postpaid bill?

Your monthly postpaid bill will be emailed to your registered email address or we will send a hard copy to your official address.

What should I do if I don't receive my postpaid bill in my email?

You should check the spam folder of your email or check All Mail ( Mostly applicable to Gmail accounts). If not, you can write a mail to billing@tashicell.com