Upgrade your 3G SIM to USIM (for FREE)

The future is 4G and 5G speed and unless your SIM is a USIM you won’t be able to access any service if there is no 3G network in the near future. If your active SIM is not a USIM you can go to our nearest Customer Care Center and upgrade your SIM to a USIM for FREE. 500MB data shall also be credited into your account the following day once your USIM upgrade is verified.

How to Check if your SIM is a USIM?

1. Dial USSD code *121*2*1*6#
2. If your SIM is a 4G SIM and 4G is not activated, it will automatically activate 4G.
3. If your SIM is a 4G SIM and 4G is also activated, it will say ‘Dear subscriber, Your 4G service is already activated.’
4. In case of point 2 & 3, you don’t have to do anything
5. If your SIM is not a USIM, it will say ‘Your SIM type is not USIM.’ In this case, it means that your SIM is a 3G SIM & you can replace with a 4G SIM (USIM) from any of our Customer Care Centers for free.
6. 500MB data shall also be credited into your account the next day after you upgrade your SIM to a USIM. Dial *766*4# to check your data balance. The 500MB data will be shown under the package name ‘3G to 4G package’. The data is usable only on 4G network & is valid for a month

How to Upgrade your active SIM to a USIM?

If your active SIM is not a USIM:

1. Take the active SIM & go to our nearest Customer Care Center
2. Take a CID copy of the person in whose name the SIM is registered. If the SIM is registered in another person’s name note down the CID number and take or dial USSD code *121*1*2*1# to check ownership details.
3. You will be given a new USIM for FREE & 500MB data shall also be credited into your account the following day once your USIM upgrade is verified.

Should you have further questions, call 7700