Tenders/Announcements

The interested bidders may also opt to submit the tender via email with password protection. The bidders can provide the password after 11:00am, 9-Feb-22 to the Manager, Procurement & Inventory Section via email to enable him to open and print your quotation for the opening purposes.

Opening Place: TICL Office, near Lungtenzampa BOD, Thimphu.

BOQ softcopy Attached.

For clarification, please write to

manager.power@tashicell.com or manager.procurement@tashicell.com.

Download Bidding Document

Download BOQ

Notification

This is to inform our toll free customers that Tashi InfoComm Limited (TICL) had revised the price of Toll-free service for the clients having the backend number of Bhutan Telecom back in 2018. But due to the nature of our billing being manual we weren’t able to implement the revised price to our old customers. Back then the revised price was implemented only for the new customers.

However, with the recent upgrade in our billing system, we are mandated to make all toll-free service bills automated and system generated. In this regard, TICL would be uniformly applying the revised toll-free prices from 2022. The revised for toll- free service with BT’s backend number is given below.

One of the main reasons for this price revision was interconnect charges settlement between telecoms. If the customer is using BT’s backend number TICL, have to pay interconnect charges to BT for every call that lands on that toll-free number and vice versa.

Back-end number with BT

Particulars	Minutes	Rate	Remarks
Basic Slab	Up to 1500	Nu. 3000.00 per month	Flat Rate
Slab 1	1501 to 3000	Nu. 3000 + Nu. 1.5 Per minute for 1500 to 3000 minutes
Slab 2	Above 3000	Nu. 3000 + 2250 + Nu. 1 per minute for above 3000 minutes

Toll free rental of Nu 3000 shall cover up to 1500 minutes any minutes exceeding 1500 up to 3000 shall be charged at rate of Nu 1.5 per minute in addition to Nu.3000 and any minutes exceeding 3000 shall be charged at Nu 1 per minutes in addition to Nu.3000 + Nu. 2250.

This is to inform TashiCell E Top-Up Distributors & Retailers that TashiCell has started migrating its e-Top Up system. In light of this, all TashiCell e-Top Up Distributors & Retailers are requested to check the balance amount in their e-Top up account using USSD code *998*125*password#. If the distributor/retailer does not know his/her e-Top up number, you are requested to visit the nearest TashiCell Customer Care Center latest by 17th July 2021. For more information please call our 24/7 support center 7700

TashiCell is pleased to announce the revision of data volume of the existing student plans and also introduction of three new student plans with effect from 25th May 2021.

The list of students’ TashiCell numbers provided by Ministry of Education can now subscribe to the following plans:

Student Plans (Prepaid & Postpaid)
Plan Name	Rate (Nu)	Old Data Volume (MB)	New Data Volume (MB)	Validity
Student Daza	97	1,300	1,960	30 days
Student Barma	297	4,300	6,397	30 days
Student Barma Plus	497	8,000	11,928	30 days
Student Weekly	47	New Plan	877	7 days
Student Daza Plus	197	New Plan	4,243	30 days
Student Chenpo	697	New Plan	32,493	30 days

Internet Data Transfer – TashiCell to TashiCell Number (only for prepaid subscribers)

You can now share your internet data from TashiCell to TashiCell number (only for prepaid subscribers). That is you can ‘share’ or ‘transfer’ the data from the data allowance of an already purchased data plan to another TashiCell prepaid number. The minimum transferrable data volume at a time is 100MB but the maximum transferrable data volume is unlimited. Nu. 7/- from main balance shall be charged per transaction as service fee and thus, the main account balance shall have a minimum of Nu. 7 talktime at the time of transfer.

Here are different ways you can 'share' or 'transfer' your data:

1) From MyTashiCell App (only for Android for now) and MyTashiCell Web

Log into MyTashiCell App or go to MyTashiCell Web
Go to “Package Detail” (MyTashiCell App) and “Transfer Data” (MyTashiCell web).
Click ‘Share Button’ of the data plan balance you want to Share.
Enter mobile number of recipient and data volume to transfer (Should be more than or equal to 100MB).
Enter OTP (that is sent to your TashiCell number)
The data shall be automatically transferred

For MyTashiCell Web: Log into MyTashiCell web (Here) and transfer the data by logging in using your MyTashiCell App credentials.

2) By Calling our 24/7 Contact Center 7700

3) From TashiCell Customer Care Centers

Other Terms and Conditions:

Only Applicable to Prepaid subscribers.
Data transfer shall be applicable to base plans volume only. Meaning not applicable to Student packages, RUB packages, Bonuses, Samsung freebies, Unlimited plan, etc.
Minimum and Maximum transferrable volume at a time 100MB and Unlimited respectively.
Data transfer feature/function shall be available on Contact Center, Customer Care Centers, MyTashiCell app and MyTashiCell web platforms.
Validity booster is not applicable.
Validity of the transferred data volume shall be same as base plan validity from which it is deducted as transferred volume.
Nu 7 worth main balance shall be charged per transaction as service fee.
TashiCell reserves the right to amend the terms & conditions or revert any or all of its offers without prior notice.

Still have questions? Call 7700

Upgrade your 3G SIM to USIM (for FREE)

The future is 4G and 5G speed and unless your SIM is a USIM you won’t be able to access any service if there is no 3G network in the near future. If your active SIM is not a USIM you can go to our nearest Customer Care Center and upgrade your SIM to a USIM for FREE. 500MB data shall also be credited into your account the following day once your USIM upgrade is verified.

How to Check if your SIM is a USIM?

Dial USSD code *121*2*1*6#
If your SIM is a 4G SIM and 4G is not activated, it will automatically activate 4G.
If your SIM is a 4G SIM and 4G is also activated, it will say ‘Dear subscriber, Your 4G service is already activated.’
In case of point 2 & 3, you don’t have to do anything
If your SIM is not a USIM, it will say ‘Your SIM type is not USIM.’ In this case, it means that your SIM is a 3G SIM & you can replace with a 4G SIM (USIM) from any of our Customer Care Centers for free.
500MB data shall also be credited into your account the next day after you upgrade your SIM to a USIM. Dial *766*4# to check your data balance. The 500MB data will be shown under the package name ‘3G to 4G package’. The data is usable only on 4G network & is valid for a month

How to Upgrade your active SIM to a USIM?

If your active SIM is not a USIM:

Take the active SIM & go to our nearest Customer Care Center
Take a CID copy of the person in whose name the SIM is registered. If the SIM is registered in another person’s name note down the CID number and take or dial USSD code *121*1*2*1# to check ownership details.
You will be given a new USIM for FREE & 500MB data shall also be credited into your account the following day once your USIM upgrade is verified.

Should you have further questions, call 7700

We are pleased to announce that with the recent version upgrade of our PCRF system, the validity of your plans can be extended irrespective of new plan subscribed from 25^th September 2020.

That is if you have a Daza plan of Nu. 99 subscribed which is valid till 7^th October 2020 with data balance of 100.8MB and if you recharge a weekly plan of Nu. 49 on 6^th October then the validity of your Daza Plan will be extended by a week starting from 6^th October & the data balance shall be carried forward.

Other Terms & Conditions:

If you subscribe to more than one data plan on the same day, validity of all those active plans will be same as that of plan configured with highest validity.
If you subscribe to any additional data plan(s) on top of the existing active data plan(s) with certain data balance and remaining validity, then the validity of all the active plans will be updated to that of the new plan validity, provided remaining validity of the older plan(s) were lower than the new plan(s) validity. Eg. If today (16^th September), a subscriber has daza plan with no data balance which is valid till 30^th September, and the same subscriber purchases a weekly plan with 470 MB today with a validity of 7 days, then the validity of new data plan will be updated as 30^th September.
Validity extension will not be applicable to special plans such as Student plans, RUB plans, Unlimited late-night plans, etc.
Validity extension shall not be applicable to Samsung freebies and normal bonus volumes.
Validity booster shall be applicable to select data plan(s). Eg: Today a subscriber has two plans and both plans A & B have two weeks validity, and if the subscriber extends the validity of plan A by one week, then plan A validity will be extended to three weeks and plan B will remain at two weeks only.

Should you have further questions, call 7700 (24/7 support center)

Dear valued customers,

TashiCell is pleased to introduce validity booster plan w.e.f. 13th May 2019. Customers can extend the validity of data plans and carry forward the balance data volume by subscribing to any of the following validity booster plans:

Validity Booster Plans	Additional Validity (No. of Days)	Charges (Nu.)
7 days validity booster	7	14
15 days validity booster	15	30
30 days validity booster	30	60

Terms & Conditions:

The above validity booster plans are applicable for Daza Plan @ Nu.99 and above only. Activation of validity booster plans will be denied to customers who are not subscribed to any data plans and to data plan subscribers whose data is exhausted before the expiry of actual validity.
If customers are subscribed to multiple plans with valid data at the time of activating validity booster plans, then the customers will be provided with an option to select one of the plans to boost the validity.
The validity booster will be activated using the main account balance only. The validity booster plans can be enabled or activated from MyTashiCell App (Latest version), TashiCell website (selfcare.tashicell.com), Contact Center (7700) and Customer Care Centers.
The validity booster plans are applicable to TashiCell prepaid users only and has to fulfill condition no. 1-3 above for successful activation.

If you have enough data balance and your validity is about to expire, you can subscribe to same data plan and carry forward your balance data to your recent plan or activate the validity booster plan.

For example: If you are subscribed to Chenpo plus plan @ Nu. 1,299 you get 30,000MB with one-month validity from the day of your subscription. However, at the end or towards the end of 30 days (before the expiry of 30 days validity) if you still have data balance say about 10,000 MB, instead of letting it get lapsed/nullified on the expiry of validity period, you can subscribe to same plan just before its expiry date, Chenpo Plus @ Nu. 1,299 and get 30,000MB + 10,000MB carried forward in this plan.

Otherwise, without subscribing to same plan, you can also increase the validity period of your data balance by 7 Days @ Nu. 14, 15 days @ Nu. 30 and 30 days @ Nu. 60 from following Channels only:

1. MyTashiCell app on your mobile phone:
    Step # 1: Log in (Existing users)
    Step # 2: Click Data Plan Details
    Step # 3: Click Extend button in red box
    Step # 4: Select the number of days you want to extend your validity
    Step # 5: Click "Confirm" and you receive operation successful note.

* Note: For new users, type "Reg" and send SMS to 8787 to register and then follow the steps above

2. Website (www.tashicell.com)
    Step # 1: Visit our website at www.tashicell.com
    Step # 2: Click MyTashiCell icon on the left side of home page, second button below our logo.
    Step # 3: Login and Go to “Subscribed Data Plan” and see the details about your data plan.
    Step # 4: Click “Extend” in green box and get a popup message to choose the validity booster plan.
    Step # 5: Click “Confirm” upon choosing the validity booster plan.

3. Validity booster plans can be activated from our Customer Care Centers and contact center. Just walk-in to our offices or dial 7700, our operators will activate it for you.

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